By Guest Blogger Jake Calabrese
Toxins are normal and we can’t just “get rid of them.” In fact, pretending there are never toxins in a team could be viewed as a form of stonewalling. There are a number of ways to resolve conflict by working with team toxins. These not “iron-clad plans” or best practices, they are approaches to resolving conflict that ideally start before major conflict has emerged.
The four team toxins are blaming, contempt, defensiveness, and stonewalling.
Below I list a number of ways to work with team toxins. These are ideas that make or break our teams and relationships. I believe they make the difference between being engaged and checking-out. Many of these ideas are concepts that should be explored and examined, they are not just “steps” that you can do and check-off a list. Some are simpler than others, but all require a level of commitment and effort to dig into and learn from and about.
Ways to resolve conflict by working with team toxins: